[rt-users] Who can see the tickets?

[Jason A. Diegmueller]

Diego--

If you granted CreateTicket and ShowTicket rights to Everyone or 
Unprivileged, yes, that would be expected behavior.

It sounds like what you possibly want is:
* Everyone: CreateTicket
* Requestor (ie, themselves, if they created the Ticket): ShowTicket

Just because User A created the ticket, doesn't mean that User B is 
suddenly not Everyone or Unprivileged.  You need to be more specific, in 
this case, and key in on the Requestor in order to determine if User B is 
allowed to see User A's ticket or not.

Hope this helps,
-jd

What it sounds like you want is to grant ShowTicket rights to

On Wed, 3 Jan 2007, Diego Chaparro wrote:

>
> Hi all,
>
> First of all, i'm new on Request Tracker but i've done the installation process
> without problems. I've read all the documentation in the wiki, but i still don't
> understand some things.
>
> I've started creating two non privileged users (A and B) and i've granted those
> users the CreateTicket and ShowTicket rights in order they could create tickets.
> Then each user create one ticket, and i show that user A can see the tickets of
> user B. Is it normal? I want that each user can only see his tickets, is it
> possible?, how can i do that?
>
> Sorry if it's a very simple question but i don't find the answer. Any kind of
> link or help will be very grateful. I'm using RequestTracker 3.6.1.
>
> Thanks in advance.
>
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