[rt-users] Adding Requestors/CC

[Roy El-Hames]

Adam;
Anyone that emails RT and as a result a ticket is created then by 
default the sender's email address will be added as the requester and 
any  should receive future updates ..
If the problem you are having is that a ticket is not created , then you 
need to check from Global/Group Rights that the Everyone group have 
right to Create Ticket and Reply to Ticket.

Regards;
Roy

Adam Goldsmith wrote:
> I am trying to figure out how to allow an unregistered (ie Everyone) 
> user to email a ticket and get added to the ticket as a CC or 
> Requester for all future notification on the ticket.
>
> Any help is appreciated.
> Adam
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