[rt-users] Error: "Use of uninitialized value in subroutine entry at Encode.pm line 190."

[Alex Moura]

Hello,

I haven't found information in the Internet and list history about this
problem and I've decided to ask for your advice.

After a recent upgrade in perl (from 5.8.7 to 5.8.8) and all RT perl
components of our FreeBSD-6.1 server, we've detected a problem
where the web interface cannot show a specific ticket history and we
haven't noticed this problem before.

When we try to access the ticket with the problem, the messages
recorded in the apache log are:

[Fri Jan  5 09:10:14 2007] [error] [client 200.143.193.21] FastCGI:
server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized
value in subroutine entry at
/usr/local/lib/perl5/site_perl/5.8.8/mach/Encode.pm line 190.

[Fri Jan  5 09:10:25 2007] [warn] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" (pid 1871) terminated due
to uncaught signal '11' (Segmentation fault)

And the effect in the web interface is that the ticket history is shown
incomplete. It shows a few messages of the ticket history and stops
in the middle of a specific message and doesn't display the rest of
the history.

To try to solve this problem, today I upgraded RT from
3.4.4 to 3.4.5 using the FreeBSD ports, and forced the
reinstallation of the whole set of required software
components, including apache and mysql. The error
meesages above are still the same after this complete
upgrade.

It seems that the problem appeared after upgrading - in the
beginning of this week - perl from v.5.8.7 to v.5.8.8, more
specifically in the file
/usr/local/lib/perl5/site_perl/5.8.8/mach/Encode.pm.

We would like at least a workaround to recover the ticket
history content, so we can move on with our work.

We wouldn't bother in opening a new ticket and deleting
the problematic one after we recover the data we need.

I'd appreciate any tips.

Best regards,

Alex
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