[rt-users] Search not working

[John Arends]

Best as I can tell, simple search just searches subjects.

After you search using simple search if you click on "Edit Search" 
you'll see something like ( Subject LIKE 'search term' ).

So you can see that the search you are executing is not looking at the 
body of tickets.



Kyle Sharp wrote:
> I am continually frustrated by the search function in the RT program.  I
> want to search through the content of a ticket, but everytime I attemp to I
> get a returned result of zero.  Even if I go to an advanced search and enter
> "content LIKE 'word'" I still get a result of nothing.  However, I am able
> to perform a search by looking for a word that is contained in the subject,
> but never a word that is in the content.  I started originally with RT Ver
> 3.4.5 running with ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL
> Server 5.0 on a WindowXP machine.  I then attempted to search through the
> wiki and other online articles to reveal any information on the problem that
> I am having.  When I could not find anything, I then attempted to move to a
> Linux box and try from there.  I used RT Ver. 3.6.3 with ActivePerl ver.
> 5.8.8, Apache server 2.2.3, and MySQL Server 5.0.  Then I still had the same
> problem with the search not searching through the content of the tickets
> that I created.  I then went back to my WindowsXP machine and went from
> MySQL Server 5.0 to MySQL Server 4.1 to see if that was part of the problem.
> Alas, I have still run into the same problem.  I would really like to use
> this program for my Help Desk solution, but I am not sure why I am having
> this difficulty.  Any help would be appreciated.
> 
> Thanks
> 
> 
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