[rt-users] Search not working

[John Arends]

Try doing your search with fulltext:search term. Does that turn up what 
you need?

John Arends wrote:
> Best as I can tell, simple search just searches subjects.
> 
> After you search using simple search if you click on "Edit Search" 
> you'll see something like ( Subject LIKE 'search term' ).
> 
> So you can see that the search you are executing is not looking at the 
> body of tickets.
> 
> 
> 
> Kyle Sharp wrote:
>> I am continually frustrated by the search function in the RT program.  I
>> want to search through the content of a ticket, but everytime I attemp 
>> to I
>> get a returned result of zero.  Even if I go to an advanced search and 
>> enter
>> "content LIKE 'word'" I still get a result of nothing.  However, I am 
>> able
>> to perform a search by looking for a word that is contained in the 
>> subject,
>> but never a word that is in the content.  I started originally with RT 
>> Ver
>> 3.4.5 running with ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL
>> Server 5.0 on a WindowXP machine.  I then attempted to search through the
>> wiki and other online articles to reveal any information on the 
>> problem that
>> I am having.  When I could not find anything, I then attempted to move 
>> to a
>> Linux box and try from there.  I used RT Ver. 3.6.3 with ActivePerl ver.
>> 5.8.8, Apache server 2.2.3, and MySQL Server 5.0.  Then I still had 
>> the same
>> problem with the search not searching through the content of the tickets
>> that I created.  I then went back to my WindowsXP machine and went from
>> MySQL Server 5.0 to MySQL Server 4.1 to see if that was part of the 
>> problem.
>> Alas, I have still run into the same problem.  I would really like to use
>> this program for my Help Desk solution, but I am not sure why I am having
>> this difficulty.  Any help would be appreciated.
>>
>> Thanks
>>
>>
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> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy 
> a copy at http://rtbook.bestpractical.com