[rt-users] Prohibit outgoing E-Mail

[Jon Daley]

On Wed, 10 Jan 2007, "Wendler, Jürgen" wrote:
> Now i have got a little Spam Problem and filter with another Scrip Spam 
> Tickets out. They are put in another Queue so that someone can look if 
> the Tickets are really Spam or not. So far so good. But i don't want to 
> notify any people via E-Mail when a Spam ticket is created in main 
> Queue.
>
> Anyone has a clue how to prohibit outgoing E-Mail when a SpamTicket 
> arrives in my Queue? I have to pass them through to my RT, cause 
> sometimes it arent Spam Tickets and i don't want to loose a Ticket.

 	I am not sure if I entirely understand.  I tag the mails as spam 
via procmail.
 	Change your auto-reply on the spam queue to not reply.  Someone 
just posted a similar sort of question/answer in the last week or so. 
Probably they were doing something along the lines of having a different 
auto-reply for one queue or something like that.
 	My solution was to make a specific auto-reply for each queue, and 
leave it off of my spam queue, but I believe the solution posted recently 
had an if statement in the global template, which is probably nicer than 
my solution.