[rt-users] Transaction not being recorded

[Mathew Snyder]

A problem with transactions not being recorded reared its head in the last day
or two.  It appears that when an email is sent from RT it is not being added to
the ticket as a transaction.

Unfortunately, I didn't have MySQL logging turned on so I don't have that
evidence to provide.  However, I have looked at the mail log and have verified
that emails were processed and have since turned MySQL logging on.

While I'm waiting for further problems to occur so I can provide the query
errors, could anyone provide insight as to why this might be happening?

Mathew