[rt-users] "Hide Tiket" - ability

[Brian Gallew]

joey wrote:
> Hey,
>
> is it possible to "hide" a ticket for a given period of time ->
> user-specific. I want to have a field with "hide ticket" with a
> duration. Anyone done this before?
>   

There are two ways that come to mind:
1) Set the ticket status to stalled and create a reminder for it.  This 
requires you to modify the reminder query to not include reminders in 
the future.
2) Set the ticket status to stalled AND set the "due date" field to be 
the date you want the ticket to come back.  This requires that you add a 
saved query to your RTaaG page that shows all tickets that are both 
stalled and overdue.