[rt-users] "Hide Tiket" - ability

[joey]

Hey,

Brian Gallew wrote:
> joey wrote:
>> is it possible to "hide" a ticket for a given period of time ->
>> user-specific. I want to have a field with "hide ticket" with a
>> duration. Anyone done this before?
>>   
> 
> There are two ways that come to mind:
> 1) Set the ticket status to stalled and create a reminder for it.  This
> requires you to modify the reminder query to not include reminders in
> the future.
> 2) Set the ticket status to stalled AND set the "due date" field to be
> the date you want the ticket to come back.  This requires that you add a
> saved query to your RTaaG page that shows all tickets that are both
> stalled and overdue.

thanks for the reply, but this is not user-specific. If i set a ticket
to stalled then this can be seen by all users :/

Greetings,
joey