[rt-users] CustomFieldValues vs ObjectCustomFieldValues

[Stephen Turner]

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Mathew Snyder
> Sent: Friday, January 12, 2007 2:25 AM
> To: RT Users
> Subject: [rt-users] CustomFieldValues vs ObjectCustomFieldValues
> 
> According to the RT book, CustomFieldValues holds the list of 
> acceptable vaules
> for Select custom fields while ObjectCustomFieldValues holds 
> all custom field
> values for all tickets.
> 
> So if I only want to pull the values from one CF I would use 
> CustomFieldValues
> and if I want to get all possible options I would use 
> ObjectCustomFieldValues?
> 
> Mathew

Not quite - CustomFieldValues has the list of values you defined for a
select CF. ObjectCustomFieldValues has the values for a CF that have been
chosen for a ticket (object, really).

So if you have a 'select one value' custom field called Platform, and you've
defined 'Mac', 'Windows' and 'Linux' as values for the CF, you would see
these three values in CustomFieldValues.

And if you set this CF on ticket 100 to be 'Mac' and on ticket 200 to be
'Linux', you'd see two entries in ObjectCustomFieldValues, one saying that
ticket 100's value for Platform is 'Mac', and the other saying that ticket
200's value for Platform is 'Linux'.

Steve