[rt-users] Users - privileged or not?

[Joe Casadonte]

I just installed RT today, and I can't quite figure out what kind of
user privileges I want.  It seems like I want a combination of
things.  As background:

* RT 3.4.2
* Planned use: Help Desk/Trouble ticket application

I have 3 classes of users:

* Admin
* Staff
* Users

Admin is self-explanatory (I hope) -- they should be able to do
anything/everything.

Staff should be able to do normal things: take tickets, modify,
resolve, comment, etc.

Users: I would like them to be able to
* see all tickets
* be able to reply to, close/re-open and set the due date on tickets
  they are the requestor for or cc'd on
* NOT comment on
* NOT take
* Get the nice "my open tickets" view if they don't want to see
  everything (like the one unprivileged users get)
* get the nice "my closed tickets" view (ditto)

I currently have users as privileged but with no ability to take
tickets or comment, but I still get the 'take' and 'comment' links.  I
like that with unprivileged users, the staff gets to see a summary of
the requestor ("More about Joe Casadonte").

So, am I crazy in what I want?  Thanks for the help!

--
Regards,


joe
Joe Casadonte
jcasadonte at northbound-train.com