[rt-users] Question on SelfService...

[Jason Fenner]

Mat W wrote:
> I created an unprivileged user that is an AdminCC on a queue.  When 
> logged in to SelfService, they seem to have all the permissions I 
> granted the AdminCC on that queue (create, show for the given queue) 
> but here's the question...
>
> in the "My Open Tickets", should they see the open tickets in the 
> queue?  Same goes for the "My Closed Tickets".
>
No...

"My Open Tickets" - Will only display tickets that they are the 
requestor of.
"My Closed Tickets" - Will show tickets that they are the requestor of 
but also now have their status set to 'resolved'

Jason, "axelilly"

> Thanx.
>
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