[rt-users] Question on SelfService...

[Jason Fenner]

Mat W wrote:
> Hrm, but could one go in and alter that query? I was looking at the 
> /SelfService/Elements/MyRequests... seems possble. Just not sure 
> exactly how to go about it.
>
Of course. You have the source :-)
It shouldn't be hard to edit the SelfService portal to function however 
you want it to.

Jason
aka 'axelilly'
>> Mat W wrote:
>>> I created an unprivileged user that is an AdminCC on a queue. When 
>>> logged in to SelfService, they seem to have all the permissions I 
>>> granted the AdminCC on that queue (create, show for the given queue) 
>>> but here's the question...
>>>
>>> in the "My Open Tickets", should they see the open tickets in the 
>>> queue? Same goes for the "My Closed Tickets".
>>>
>> No...
>>
>> "My Open Tickets" - Will only display tickets that they are the 
>> requestor of.
>> "My Closed Tickets" - Will show tickets that they are the requestor 
>> of but also now have their status set to 'resolved'
>>
>> Jason, "axelilly"
>>
>>> Thanx.
>>>
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>>
>
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