[rt-users] Problems with mail interface (fresh install)

[Thomas Koch]

Hello Jakub

I'm sorry for the confusion, I'm subscribed to this list since 1/10/07
and the original question was postet four days before. That's why I'm 
faking this reply ;-)

Jakub Drwal wrote:
[...]
 > echo test|/var/www/rt.ikarnet.pl/rt-3.6.3/bin/rt-mailgate --url
 > http://rt.ikarnet.pl/ --debug --action correspond

You have to specify to which queue you're writing to, haven't you?
Try to add "--queue general" to your command or instead of "general" use 
the name of the queue u wish to write an email to.

[...]
 > I found another error on apache log:
 > [Sat Jan 6 21:50:44 2007] [error]: Could not record email: Could not
 > load a valid user
 > (/var/www/rt.ikarnet.pl/htdocs/rt/REST/1.0/NoAuth/mail-gateway:73)

I've had the same problem like you (at least I had the same apache 
error). But there was additional information in my apache error log. In 
my case the lines above the line you posted said the following:
--- error log output ---
[Wed Jan 17 15:08:05 2007] [error]: RT could not load a valid user, and 
RT's configuration does not allow
for the creation of a new user for this email (s3 at testtk.switch.ch).

You might need to grant 'Everyone' the right 'CreateTicket' for the
queue install. (/opt/switch/rt-3.6.1/lib/RT/Interface/Email.pm:241)
[Wed Jan 17 15:08:05 2007] [error]: RT could not load a valid user, and 
RT's configuration does not allow
for the creation of a new user for your email. 
(/opt/switch/rt-3.6.1/lib/RT/Interface/Email.pm:241)
--- end ---

Log in to your RT website as root and grant the group "Everyone" the new 
right to "CreateTickets" in your queue.
on the website follow these buttons:  Configuration > Queues > 
"name-of-your-queue" > Group Rights

 > Anyone can help?

I hope one of my two hints help you.

--
Thomas