[rt-users] Outgoing email To: header

[Toby Darling]

Hi Steve

> I have a user who objects to the fact that mail sent by RT has no To: 
> header
> (e.g. when he replies to or comments on a ticket). It show up in his 
> mail as
> "undisclosed recipients" and his mail filtering puts it someplace nasty.

Sounds like he's an AdminCC and getting a Bcc of the mail, and there 
aren't any other recipients, so there is no To. If he's got filtering, 
could he not put in a rule to catch a subject with '[$rtname' in, and do 
the right thing with it? (that's what I've done, anyway)

Cheers
Toby