[rt-users] How to change the select owner drop-down?

[Mario Gomide]

Hey, Erik!
That worked just fine!! :D
Thanks a lot for the help!

I'll take a look at the CleanlyCustomize.

Mario Gomide



> On 1/18/07 2:33 PM, "Mario Gomide" <mariogomide at agricultura.gov.br> wrote:
>
>   
>> Hi there!!
>>
>> I am a little new at RT, so I apologize if I skipped something...
>>
>> I´m using  RT 3.6.1 on Debian with Postgres 8.1.5.
>> Everytime I create a ticket, I have to select the owner on the drop-down
>> by its username.
>> I wanted to know how to change this so I can select the owner by the
>> owner´s Name (as set in the user´s Real Name, or Nickname field).
>> Is this implemented already?
>>     
>
> You can copy share/html/Elements/SelectOwner to local/html/Elements and edit
> it.
>
> In rt-3.6.3, on line 57, is:
>
>   
>> <%$User->Name()%></option>
>>     
>
> Which is where the display of the select is written out.  You can change
> this to:
>
>   
>> <%$User->RealName()%></option>
>>     
>
> See http://rt.bestpractical.com/view/CleanlyCustomizeRT for more info on how
> to cleanly customize RT.
>
> Hope that helps,
> Erik
>
>