[rt-users] How to change the select owner drop-down?
Peterson, Erik
epeterson at edc.org
Thu Jan 18 14:01:46 EST 2007
On 1/18/07 2:33 PM, "Mario Gomide" <mariogomide at agricultura.gov.br> wrote:
> Hi there!!
>
> I am a little new at RT, so I apologize if I skipped something...
>
> I´m using RT 3.6.1 on Debian with Postgres 8.1.5.
> Everytime I create a ticket, I have to select the owner on the drop-down
> by its username.
> I wanted to know how to change this so I can select the owner by the
> owner´s Name (as set in the user´s Real Name, or Nickname field).
> Is this implemented already?
You can copy share/html/Elements/SelectOwner to local/html/Elements and edit
it.
In rt-3.6.3, on line 57, is:
><%$User->Name()%></option>
Which is where the display of the select is written out. You can change
this to:
><%$User->RealName()%></option>
See http://rt.bestpractical.com/view/CleanlyCustomizeRT for more info on how
to cleanly customize RT.
Hope that helps,
Erik
--
Erik Peterson
Manager, Project Technology Services
Education Development Center, Inc.
http://main.edc.org/
More information about the rt-users
mailing list