[rt-users] features question.

[Bob Goldstein]

>Hi,
>
>I've been using RT 3.2.1 for a while... and I'm gathering that's a
>little old by now...
>
>I've got new needs so I'm wondering if RT is capable, with or without
>customisations of doing the some multi-domain type support, kind of
>like virtual hosting.
>
>For example,
>
>I have two domains, each for a different brand name. The same support
>staff answer both.
>
>I'd like the customers to get their replies from an email address at
>the same domain/brand as that which they sent their request to.

    Easy to assign a separate "From" address to each queue.

>
>Also, I'd the domain tag in the subject line of the ticket responses
>to be the same as the domain/brand as they sent their request to.

    I think you'd have to hack on the code for this.
    Given that the FROM address is clear, and that the subject
    line mirrors the email the user sent it creating the ticket,
    then IMHO an oddball domain tag is not very confusing.

      bobg

>
>I could do this with two RT systems and two databases... but I'd like
>the staff to only have to look at one system.
>
>It wouldn't bother me if it had to be separate queues in the same
>system.
>
>Is this sort of thing possible?
>
>Regards,
>
>- Sam
>
>-- 
>-- 
>Sam Tilders
>sam at jovianprojects.com.au
>(Move to Jupiter)
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