[rt-users] features question.

[Drew Barnes]

Per Jesse (12/2006)

http://search.cpan.org/~jesse/RT-Extension-BrandedQueues-0.1/


Sam Tilders wrote:
> Hi,
>
> I've been using RT 3.2.1 for a while... and I'm gathering that's a
> little old by now...
>
> I've got new needs so I'm wondering if RT is capable, with or without
> customisations of doing the some multi-domain type support, kind of
> like virtual hosting.
>
> For example,
>
> I have two domains, each for a different brand name. The same support
> staff answer both.
>
> I'd like the customers to get their replies from an email address at
> the same domain/brand as that which they sent their request to.
>
> Also, I'd the domain tag in the subject line of the ticket responses
> to be the same as the domain/brand as they sent their request to.
>
> I could do this with two RT systems and two databases... but I'd like
> the staff to only have to look at one system.
>
> It wouldn't bother me if it had to be separate queues in the same
> system.
>
> Is this sort of thing possible?
>
> Regards,
>
> - Sam
>
>   

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati