[rt-users] Some thoughts on the Quick Search list

[Bob Goldstein]

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>On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
>> Does anybody else think it would be useful if the Quick Search list 
>> could be modified to include saved searches on a per user basis?
>
>I think that this might want to be another portlet, but I'd love to see
>it happen. 


  There is something similar at http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
  At the bottom, there is a set of callbacks, one of which puts a list
  of saved searches in the left navigation column.  (I know I found out
  about this from the wiki, but I can't find the reference on
  the wiki right now.)  FWIW, we really like these; the colorizing
  and a couple extra menu options add a very nice polish to the experience.

  (I didn't write these, I just like them.  Tim Bishop gets the credit.)

    bobg


>
>> This way you could display summaries of categorized (by custom field) 
>> tickets without displaying a list of tickets. This would make for a more 
>> versatile rt dashboard. Of coarse you could set up a separate queue for 
>> each category but this is overkill in some situations such as having one 
>> queue for software issues with categories for bugs, feature requests etc.
>> 
>> I don't know how difficult this is to implement however.
>> 
>> Taan
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