[rt-users] RT 3.6.3 upgrade

[Ruslan Zakirov]

On 1/31/07, Michael Hogan <mhogan30 at gmail.com> wrote:
> No, it is not showing an outgoing mail there either.  I have tracked down
> the issue a little further.  My apache logs showed errors with the
> Date::Format module which I installed from cpan before the upgrade.  It is
> required when running make testdeps.  It was looking for the Date/Format.pm
> in a bunch of directories and it wasn't there.  cpan had installed it in my
> perl 5.8.5 directory instead of 5.8.8.  I copied it over to the other
> directory but now I get this error:
>
> [Wed Jan 31 20:32:31 2007] [error]: Scrip Prepare 3 died. - Require of
> RT::Action::Autoreply failed.
> "strftime" is not exported by the Date::Format module
> Can't continue after import errors at
> /opt/rt3/lib/RT/Action/SendEmail.pm line 59
> BEGIN failed--compilation aborted at
> /opt/rt3/lib/RT/Action/SendEmail.pm line 59.
>
>
> I am currently trying to track this down.  Any help would be appreciated.
> :^)
Instead of copying things around what is really weird way to do things
done in this case you should run installer with perl 5.8.8 binaries.
If you're using the cpan shell then just do:
/path/to/perl5.8.8 -MCPAN -eshell
and then do install XXX.

If you install things from a tarball yourself then do:
/path/to/perl5.8.8 Makefile.PL && make && make test && sudo make install

>
> Mike
>
>
> On 1/31/07, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> > Do see an outgoing email transaction with autoreply in the history of
> > the ticket?
> >
> > On 1/31/07, Michael Hogan <mhogan30 at gmail.com> wrote:
> > > Last night I upgraded from 3.6.1 to 3.6.3.  When I send an e-mail the
> ticket
> > > is logged ok and that all works fine.  It does not however send the
> > > autoreply like it used to do before the upgrade.  I have checked my mail
> > > logs and rt doesn't even attempt to send it to sendmail.  So I was
> wondering
> > > if there was a known issue in which this occurs.  I couldn't find
> anything
> > > in the wiki or thread archives.  Thanks.
> > >
> > > Mike
> > >
> > > _______________________________________________
> > >
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Community help: http://wiki.bestpractical.com
> > > Commercial support: sales at bestpractical.com
> > >
> > >
> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > > Buy a copy at http://rtbook.bestpractical.com
> > >
> >
> >
> > --
> > Best regards, Ruslan.
> >
>
>


-- 
Best regards, Ruslan.