[rt-users] Assigning owner on reply

Matt Weller matt.weller at evolving.com
Wed Jul 4 03:07:14 EDT 2007


Can anyone please help, 

  I am new to RT and I am trying to work out if I can set the owner of a
ticket to be someone who responds to a ticket. Current when a ticket is
created a mail is sent to a team of people and it would be useful if as
soon as someone updated the ticket is was assigned to that user.    

Thanks
Matt
This e-mail and any attachments may be confidential and/or legally privileged. If you have received this e-mail and you are not a named addressee, please inform Evolving Systems TIS at tis at evolving.com and then delete the e-mail from your system. If you are not a named addressee you must not use, disclose, distribute, copy, print or rely on this e-mail. To ensure regulatory compliance and for the protection of our clients and business, Evolving Systems may monitor and read e-mails sent to and from its servers. Although Evolving Systems routinely screens for viruses, addressees should scan this e-mail and any attachments for viruses. Evolving Systems makes no representation or warranty as to the absence of viruses in this e-mail or any attachments.

Registered Office: One Angel Square, Torrens Street, London. EC1V 1PL. Registered number 2325854
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070704/a0d46b30/attachment.htm>


More information about the rt-users mailing list