[rt-users] Reminder does not re-open a ticket

[Jesse Vincent]

On Jul 2, 2007, at 4:47 PM, Thomas Hecker wrote:

> Hi to all,
>
> i have the problem, that a reminder does not re-open a ticket. It  
> keeps
> standing in the list of reminders, but does not open a ticket, when  
> the time
> for it has come.

That's not specced behavior, but it could be pretty easily added  
using a scrip.

Jesse

> You can find a screenshot right here:
> http://www.thomashecker.de/rt.gif
>
> In it you can see, that there is a reminder that should have re- 
> open the
> ticket #42 16 hours ago, but didn't.
>
> I'm running rt 3.6.1 on a debian 4.0 linux using sendmail for all  
> email
> stuff. there are no other applications running on the server.
>
> There were no modifications done to the codebase or any other scripts
> installed.
>
> can somebody point me in the right direction?
>
> Thanks for help!
> Thomas
>
>
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