[rt-users] Reminder does not re-open a ticket

[Thomas Hecker]

Hi to all,

well, when i need a scrip to do this, what can i use the remindes for? I
thought this was exactly the hole purpose of the reminder. It automatically
reminds me by reopening a ticket. Only a list of reminders is not a
reminder-function i know from Outlook for example.

Does anybody have a functionalty like this implemented in RT? I'm not really
familiar with writing scrips so maybe someone can help me out?

thanks a Lot
Thomas




Am 04.07.2007 15:55 Uhr schrieb "Jesse Vincent" unter
<jesse at bestpractical.com>:

> 
> On Jul 2, 2007, at 4:47 PM, Thomas Hecker wrote:
> 
>> Hi to all,
>> 
>> i have the problem, that a reminder does not re-open a ticket. It
>> keeps
>> standing in the list of reminders, but does not open a ticket, when
>> the time
>> for it has come.
> 
> That's not specced behavior, but it could be pretty easily added
> using a scrip.
> 
> Jesse
> 
>> You can find a screenshot right here:
>> http://www.thomashecker.de/rt.gif
>> 
>> In it you can see, that there is a reminder that should have re-
>> open the
>> ticket #42 16 hours ago, but didn't.
>> 
>> I'm running rt 3.6.1 on a debian 4.0 linux using sendmail for all
>> email
>> stuff. there are no other applications running on the server.
>> 
>> There were no modifications done to the codebase or any other scripts
>> installed.
>> 
>> can somebody point me in the right direction?
>> 
>> Thanks for help!
>> Thomas
>> 
>> 
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>