[rt-users] posts not making to the database

Ram Prasad pageram at gmail.com
Wed Jul 4 20:55:21 EDT 2007 

I am having a weird issue ... 

When I try to post to rt, the mail makes to the list and to the mail gateway
and a response is sent to poster. But, it is not there in the database at
all. But, if I restart apache, click on each receips (and save) for the
list, it works .. but only for sometime. Could someone help me with this
please ?


I see these in the log:


[Mon Jul  2 15:20:32 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 425.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm:425)
[Mon Jul  2 15:20:32 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT ACL.id from ACL, Groups, Principals,
CachedGroupMembers WHERE  (ACL.RightName = 'SuperUser' OR  ACL.RightName =
'SeeQueue') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled = 0
AND Principals.id = Groups.id AND Principals.PrincipalType = 'Group' AND
Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId =
AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 5) OR (ACL.ObjectType
= 'RT::System')) AND ACL.PrincipalId = Principals.id AND ACL.PrincipalType =
'Group'  LIMIT 1' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 550
 
DBIx::SearchBuilder::Handle::FetchResult('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 458
        RT::Principal::_HasRight('RT::Principal=HASH(0xb8d4ca0)', 'Right',
'SeeQueue', 'EquivObjects', 'ARRAY(0xb8f88f0)', 'Object',
'RT::Queue=HASH(0xb9268c4)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 369
        RT::Principal::HasRight('RT::Principal=HASH(0xb8d4ca0)', 'Object',
'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
        RT::User::HasRight('RT::User=HASH(0xb8d9240)', 'Object',
'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/CurrentUser.pm line 339
        RT::CurrentUser::HasRight('RT::CurrentUser=HASH(0xb95d5c0)',
'Object', 'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm line 1124
        RT::Queue::HasRight('RT::Queue=HASH(0xb9268c4)', 'Principal',
'RT::CurrentUser=HASH(0xb95d5c0)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm line 1090
        RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0xb9268c4)',
'SeeQueue') called at /usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm
line 1066
        RT::Queue::_Value('RT::Queue=HASH(0xb9268c4)', 'Name') called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm line 425
        DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0xb9268c4)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 64
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 15:20:33 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT ACL.id from ACL, Groups, Principals,
CachedGroupMembers WHERE  (ACL.RightName = 'SuperUser' OR  ACL.RightName =
'SeeQueue') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled = 0
AND Principals.id = Groups.id AND Principals.PrincipalType = 'Group' AND
Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId =
AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 5) OR (ACL.ObjectType
= 'RT::System')) AND ACL.PrincipalType = Groups.Type AND ((Groups.Domain =
'RT::Queue-Role' AND Groups.Instance = '5') OR (Groups.Domain =
'RT::System-Role'))  LIMIT 1' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 550
 
DBIx::SearchBuilder::Handle::FetchResult('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 467
        RT::Principal::_HasRight('RT::Principal=HASH(0xb8d4ca0)', 'Right',
'SeeQueue', 'EquivObjects', 'ARRAY(0xb8f88f0)', 'Object',
'RT::Queue=HASH(0xb9268c4)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 369
        RT::Principal::HasRight('RT::Principal=HASH(0xb8d4ca0)', 'Object',
'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
        RT::User::HasRight('RT::User=HASH(0xb8d9240)', 'Object',
'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/CurrentUser.pm line 339
        RT::CurrentUser::HasRight('RT::CurrentUser=HASH(0xb95d5c0)',
'Object', 'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm line 1124
        RT::Queue::HasRight('RT::Queue=HASH(0xb9268c4)', 'Principal',
'RT::CurrentUser=HASH(0xb95d5c0)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm line 1090
        RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0xb9268c4)',
'SeeQueue') called at /usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm
line 1066
        RT::Queue::_Value('RT::Queue=HASH(0xb9268c4)', 'Name') called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm line 425
        DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0xb9268c4)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 64
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 15:20:33 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT  * FROM Principals WHERE PrincipalType = ? AND
ObjectId = ?' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT  * FROM Principals WHERE PrincipalType = ? AND ObjectI...', 'User',
174) called at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm
line 1208
 
DBIx::SearchBuilder::Record::_LoadFromSQL('RT::Principal=HASH(0xb8f88c0)',
'SELECT  * FROM Principals WHERE PrincipalType = ? AND ObjectI...', 'User',
174) called at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm
line 1127
 
DBIx::SearchBuilder::Record::LoadByCols('RT::Principal=HASH(0xb8f88c0)',
'PrincipalType', 'User', 'ObjectId', 174) called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record/Cachable.pm line
119
 
DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::Principal=HASH(0xb8f8
8c0)', 'PrincipalType', 'User', 'ObjectId', 174) called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm line 395
        RT::Record::LoadByCols('RT::Principal=HASH(0xb8f88c0)', 'ObjectId',
174, 'PrincipalType', 'User') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1214
        RT::User::PrincipalObj('RT::User=HASH(0xb9268c4)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
        RT::User::HasRight('RT::User=HASH(0xb9268c4)', 'Object',
'RT::Ticket=HASH(0xb9227a0)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3657
        RT::Ticket::HasRight('RT::Ticket=HASH(0xb9227a0)', 'Principal',
'RT::User=HASH(0xb9268c4)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3619
        RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0xb9227a0)',
'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3566
        RT::Ticket::_Value('RT::Ticket=HASH(0xb9227a0)', 'Status') called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm line 425
        DBIx::SearchBuilder::Record::__ANON__('RT::Ticket=HASH(0xb9227a0)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 66
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 15:20:33 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 425.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm:425)
[Mon Jul  2 15:20:33 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT ACL.id from ACL, Groups, Principals,
CachedGroupMembers WHERE  (ACL.RightName = 'SuperUser' OR  ACL.RightName =
'ShowTicket') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled =
0 AND Principals.id = Groups.id AND Principals.PrincipalType = 'Group' AND
Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId =
AND ((ACL.ObjectType = 'RT::Ticket' AND ACL.ObjectId = 33) OR
(ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 5) OR (ACL.ObjectType =
'RT::System')) AND ACL.PrincipalId = Principals.id AND ACL.PrincipalType =
'Group'  LIMIT 1' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 550
 
DBIx::SearchBuilder::Handle::FetchResult('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 458
        RT::Principal::_HasRight('RT::Principal=HASH(0xb8f88c0)', 'Right',
'ShowTicket', 'EquivObjects', 'ARRAY(0xb903070)', 'Object',
'RT::Ticket=HASH(0xb9227a0)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 369
        RT::Principal::HasRight('RT::Principal=HASH(0xb8f88c0)', 'Object',
'RT::Ticket=HASH(0xb9227a0)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
        RT::User::HasRight('RT::User=HASH(0xb9268c4)', 'Object',
'RT::Ticket=HASH(0xb9227a0)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3657
        RT::Ticket::HasRight('RT::Ticket=HASH(0xb9227a0)', 'Principal',
'RT::User=HASH(0xb9268c4)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3619
        RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0xb9227a0)',
'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3566
        RT::Ticket::_Value('RT::Ticket=HASH(0xb9227a0)', 'Status') called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm line 425
        DBIx::SearchBuilder::Record::__ANON__('RT::Ticket=HASH(0xb9227a0)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 66
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 15:20:33 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT ACL.id from ACL, Groups, Principals,
CachedGroupMembers WHERE  (ACL.RightName = 'SuperUser' OR  ACL.RightName =
'ShowTicket') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled =
0 AND Principals.id = Groups.id AND Principals.PrincipalType = 'Group' AND
Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId =
AND ((ACL.ObjectType = 'RT::Ticket' AND ACL.ObjectId = 33) OR
(ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 5) OR (ACL.ObjectType =
'RT::System')) AND ACL.PrincipalType = Groups.Type AND ((Groups.Domain =
'RT::Ticket-Role' AND Groups.Instance = '33') OR (Groups.Domain =
'RT::Queue-Role' AND Groups.Instance = '5') OR (Groups.Domain =
'RT::System-Role'))  LIMIT 1' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 550
 
DBIx::SearchBuilder::Handle::FetchResult('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 467
        RT::Principal::_HasRight('RT::Principal=HASH(0xb8f88c0)', 'Right',
'ShowTicket', 'EquivObjects', 'ARRAY(0xb903070)', 'Object',
'RT::Ticket=HASH(0xb9227a0)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 369
        RT::Principal::HasRight('RT::Principal=HASH(0xb8f88c0)', 'Object',
'RT::Ticket=HASH(0xb9227a0)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
        RT::User::HasRight('RT::User=HASH(0xb9268c4)', 'Object',
'RT::Ticket=HASH(0xb9227a0)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3657
        RT::Ticket::HasRight('RT::Ticket=HASH(0xb9227a0)', 'Principal',
'RT::User=HASH(0xb9268c4)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3619
        RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0xb9227a0)',
'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3566
        RT::Ticket::_Value('RT::Ticket=HASH(0xb9227a0)', 'Status') called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm line 425
        DBIx::SearchBuilder::Record::__ANON__('RT::Ticket=HASH(0xb9227a0)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 66
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 15:20:33 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT  * FROM Principals WHERE PrincipalType = ? AND
ObjectId = ?' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT  * FROM Principals WHERE PrincipalType = ? AND ObjectI...', 'User',
174) called at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm
line 1208
 
DBIx::SearchBuilder::Record::_LoadFromSQL('RT::Principal=HASH(0xb8f886c)',
'SELECT  * FROM Principals WHERE PrincipalType = ? AND ObjectI...', 'User',
174) called at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm
line 1127
 
DBIx::SearchBuilder::Record::LoadByCols('RT::Principal=HASH(0xb8f886c)',
'PrincipalType', 'User', 'ObjectId', 174) called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record/Cachable.pm line
119
 
DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::Principal=HASH(0xb8f8
86c)', 'PrincipalType', 'User', 'ObjectId', 174) called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm line 395
        RT::Record::LoadByCols('RT::Principal=HASH(0xb8f886c)', 'ObjectId',
174, 'PrincipalType', 'User') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1214
        RT::User::PrincipalObj('RT::User=HASH(0xb8d403c)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
        RT::User::HasRight('RT::User=HASH(0xb8d403c)', 'Object',
'RT::Ticket=HASH(0xb9227a0)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3657
        RT::Ticket::HasRight('RT::Ticket=HASH(0xb9227a0)', 'Principal',
'RT::User=HASH(0xb8d403c)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3619
        RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0xb9227a0)',
'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3566
        RT::Ticket::_Value('RT::Ticket=HASH(0xb9227a0)', 'Subject') called
at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm line 425
        DBIx::SearchBuilder::Record::__ANON__('RT::Ticket=HASH(0xb9227a0)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 67
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 15:20:33 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT  * FROM Principals WHERE PrincipalType = ? AND
ObjectId = ?' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT  * FROM Principals WHERE PrincipalType = ? AND ObjectI...', 'User',
174) called at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm
line 1208
 
DBIx::SearchBuilder::Record::_LoadFromSQL('RT::Principal=HASH(0xb926aec)',
'SELECT  * FROM Principals WHERE PrincipalType = ? AND ObjectI...', 'User',
174) called at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm
line 1127
 
DBIx::SearchBuilder::Record::LoadByCols('RT::Principal=HASH(0xb926aec)',
'PrincipalType', 'User', 'ObjectId', 174) called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record/Cachable.pm line
119
 
DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::Principal=HASH(0xb926
aec)', 'PrincipalType', 'User', 'ObjectId', 174) called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm line 395
        RT::Record::LoadByCols('RT::Principal=HASH(0xb926aec)', 'ObjectId',
174, 'PrincipalType', 'User') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1214
        RT::User::PrincipalObj('RT::User=HASH(0xb90cfdc)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
        RT::User::HasRight('RT::User=HASH(0xb90cfdc)', 'Object',
'RT::Ticket=HASH(0xb9227a0)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3657
        RT::Ticket::HasRight('RT::Ticket=HASH(0xb9227a0)', 'Principal',
'RT::User=HASH(0xb90cfdc)', 'Right', 'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 3619
        RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0xb9227a0)',
'ShowTicket') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm line 1741
        RT::Ticket::Requestors('RT::Ticket=HASH(0xb9227a0)') called at
/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 68
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 15:20:33 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT DISTINCT main.* FROM Users main JOIN Principals
Principals_1  ON ( Principals_1.id = main.id ) JOIN CachedGroupMembers
CachedGroupMembers_2  ON ( CachedGroupMembers_2.MemberId = Principals_1.id )
WHERE (Principals_1.Disabled = '0') AND (CachedGroupMembers_2.GroupId =
NULL) AND (Principals_1.PrincipalType = 'User')  ORDER BY main.Name ASC ' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
 
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT DISTINCT main.* FROM Users main JOIN Principals Princi...') called
at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder.pm line 238
        DBIx::SearchBuilder::_DoSearch('RT::Users=HASH(0xb8d4bc8)') called
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Users_Overlay.pm line 135
        RT::Users::_DoSearch('RT::Users=HASH(0xb8d4bc8)') called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder.pm line 498
        DBIx::SearchBuilder::Next('RT::Users=HASH(0xb8d4bc8)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Group_Overlay.pm line 878
        RT::Group::MemberEmailAddresses('RT::Group=HASH(0xb8d403c)') called
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Group_Overlay.pm line 898
        RT::Group::MemberEmailAddressesAsString('RT::Group=HASH(0xb8d403c)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 68
        HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
iskme-feature at sb.path.net Mon Jul  2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
 
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From iskme-feature at sb.path.net Mon Jul  2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
        HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
        eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
 
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
 
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
 
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
        eval {...} called at /usr/sbin/webmux.pl line 123
        RT::Mason::handler('Apache2::RequestRec=SCALAR(0xabc8cdc)') called
at -e line 0
        eval {...} called at -e line 0 (/usr/lib/perl5/5.8.6/Carp.pm:272)
[Mon Jul  2 16:36:28 2007] [info]: Successful login for keri from
69.110.112.241 (/usr/share/rt3/html/autohandler:256)
[Mon Jul  2 16:37:32 2007] [warning]: Use of uninitialized value in pattern
match (m//) at /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line
1637. (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm:1637)

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