[rt-users] posts not making to the database

[Ram Prasad]

I am having a weird issue ...

When I try to post to rt, the mail makes to the list and to the mail
gateway and a response is sent to poster. But, it is not there in the
database at all. But, if I restart apache, click on each receips (and
save) for the list, it works .. but only for sometime. Could someone
help me with this please ?

I see these in the log:


>[Mon Jul  2 15:20:32 2007] [warning]: Use of uninitialized value in
>concatenation (.) or string at
>/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 425.
>(/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm:425)
>[Mon Jul  2 15:20:32 2007] [warning]: DBD::mysql::st execute failed:
>MySQL server has gone away at
>/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
>(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
>[Mon Jul  2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8)
>couldn't execute the query 'SELECT ACL.id from ACL, Groups, Principals,
>CachedGroupMembers WHERE  (ACL.RightName = 'SuperUser' OR  ACL.RightName
>= 'SeeQueue') AND Principals.Disabled = 0 AND
>        eval {...} called at
>/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
>        HTML::Mason::Request::comp('undef', 'undef', 'undef',
>'SessionType', 'REST', 'action', 'correspond', 'queue', 'iskme-feature',
>...) called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm
>line 466