[rt-users] RT3 under https - Ticket create button uses http and not https

[Robert Long]

Hey David,

I've run into a similar problem, and I think this has shown up on the
list before as well.   Here is what I did to fix this: 

In the file /usr/lib/perl/vendor_perl/5.8.8/RT (your location may be
slightly different), around line 194:

    if ($uri->host  eq $server_uri->host &
        $uri->port eq $server_uri->port) {
            $uri->host($ENV{'HTTP_HOST'});
            # $uri->port($ENV{'SERVER_PORT'});
    }


make sure that

$uri->port($ENV{'SERVER_PORT'});

is commented out.


You will likely need to start apache for this to take effect.


Everyone else:

Since this is not the first time this problem has come up, is this
expected behavior?  Am I doing some wrong, have an invalid setting in my
configuration or a goofy setup somehow?  Also what exactly is that
segment of code doing?

Thanks,

.r'

David Kovar wrote:
> Good evening,
>
> I just installed a new version of RT 3.6.3 from source on a new CentOS 5
> system. I've set everything up so it runs under https rather than http.
> (conf.d/rt.conf included below). Configuration of the system and
> creation of users, groups, and queues worked correctly.
>
> I tried to create a new ticket and received the following error
>
> "Bad Request
>
> Your browser sent a request that this server could not understand.
> Reason: You're speaking plain HTTP to an SSL-enabled server port.
> Instead use the HTTPS scheme to access this URL, please.
>
>     Hint: *https://rt.us.com/* <https://rt.netcerto.com/>
>
> ------------------------------------------------------------------------
>
> Apache/2.2.3 (CentOS) Server at rt.us.com Port 443"
>
>
> The Create button on the new ticket page is only button or link that
> I've used so far in setting up and using RT3 that didn't use SSL
> correctly.
>
> WebBaseURL is set to:
>
> Set($WebBaseURL , "https://rt.us.com:$WebPort");
>
> though I tried it without the $WebPort as well.
>
> Any pointers or suggestions would be most welcome.
>
> -David
>
> /etc/httpd/conf.d/rt.conf:
>
> <VirtualHost rt.us.com:443>
>     ServerName rt.us.com
>
>     SSLEngine on
>     SSLCertificateFile /etc/pki/tls/certs/server.crt
>     SSLCertificateKeyFile /etc/pki/tls/private/server.key
>
> # Rewrite added to try and fix http -> https problem without success
>     RewriteEngine On
>     RewriteCond   %{SERVER_PORT}  !^443$
>     RewriteRule ^/(.*) https://%{SERVER_NAME}/$1 [L,R]
>
>     DocumentRoot /usr/local/rt3/share/html
>     AddDefaultCharset UTF-8
>
>     PerlModule Apache::DBI
>     PerlRequire /usr/local/rt3/bin/webmux.pl
>
>
>     <Location />
>      SetHandler perl-script
>      PerlHandler RT::Mason
>     </Location>
> </VirtualHost>
>
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