[rt-users] Filter ticket text for display?

[Kevin Falcone]

On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote:

> Hi folks -- is there a hook to filter or process the ticket history  
> texts
> (email bodies) when they're displayed?  We'd like to turn certain  
> pieces of
> text (identified by regex) into html links.

You should be able to use the ModifyDisplay callback in
Tickets/Elements/ShowTransaction to do this.

If you already have html mail, you can turn on PreferRichText
in your config

-kevin