[rt-users] Filter ticket text for display?
Gary Oberbrunner
garyo at genarts.com
Mon Jul 9 10:56:28 EDT 2007
Kevin Falcone wrote:
>
> On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote:
>
>> Hi folks -- is there a hook to filter or process the ticket history texts
>> (email bodies) when they're displayed? We'd like to turn certain
>> pieces of
>> text (identified by regex) into html links.
>
> You should be able to use the ModifyDisplay callback in
> Tickets/Elements/ShowTransaction to do this.
Thanks, Kevin -- that looks like exactly what I need. I'll try it. Does
anyone have a sample Callbacks/*/Elements/Ticket/ShowTransaction/ModifyDisplay
callback? I don't really understand the calling convention, i.e. what are the
args and what I'm supposed to return. Should I write a function, or is it
just bare Mason/perl code? What are %INIT% and %ARGS% (I see those in some
other callbacks)? Where do I get the actual ticket text (message body)?
(I looked at the rt wiki page "CustomizingWithCallbacks" and it explains the
proper file/dir to put the callback in, but doesn't say what it should look like.)
thx,
-- Gary
More information about the rt-users
mailing list