[rt-users] Queue change transactions

[Forrest Blount]

In transactions, when Field=Queue, the OldValue will capture the Queue 
number of the old queue (where the NewValue captures the new Queue number).

Is that enough for you to write a scrip that grabs the old Queue value?

Stephen Turner wrote:
> I have a customer (queue administrator) who would like to have a 
> message sent to the requestor whenever a ticket is transferred from 
> their queue to another queue. However, RT (3.4.2) treats this as a 
> transaction in the receiving queue, so to do this I'd have to set up 
> scrips in all the potential receiving queues. Does anyone know of a 
> way of capturing a queue change transaction in the original queue?
>
> Thanks,
> Steve
>
>
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> MIT Information Services and Technology (IS&T)
>
>
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