[rt-users] Queue change transactions

[Stephen Turner]

At Wednesday 7/11/2007 10:52 AM, Forrest Blount wrote:
>In transactions, when Field=Queue, the OldValue will capture the 
>Queue number of the old queue (where the NewValue captures the new 
>Queue number).
>
>Is that enough for you to write a scrip that grabs the old Queue value?

Well, the problem is that the queue scrip would have to be attached 
to the receiving queue(s), not the original queue - this may be a 
large number of queues. Perhaps a global scrip is the answer.

Thanks,
Steve


>Stephen Turner wrote:
>>I have a customer (queue administrator) who would like to have a 
>>message sent to the requestor whenever a ticket is transferred from 
>>their queue to another queue. However, RT (3.4.2) treats this as a 
>>transaction in the receiving queue, so to do this I'd have to set 
>>up scrips in all the potential receiving queues. Does anyone know 
>>of a way of capturing a queue change transaction in the original queue?
>>
>>Thanks,
>>Steve