[rt-users] track number of tickets by a user or email address

[Gene LeDuc]

Hi Akila,

This would probably be pretty easy to do with a cron script (sending a 
report or triggering an action once a day).  Using RT's API and perl, you 
could just query for all tickets in a specific queue, then sort the results 
by creator, then use those results to match your "> 10" criteria.  It would 
let you know after the fact, though, not when the user actually creates his 
11th ticket.

I think that enabling this in realtime (so that something happens when the 
11th ticket is created by a certain user) would be more 
challenging.  Certainly doable with RT scrips, but not pretty.

Regards,
Gene


At 10:20 PM 7/10/2007, Akila Amarathunga wrote:
>Hi,
>
>Is it possible to track number of email send to a queue by a email
>address, so that number of tickets by that email exceed certain number
>like '10' we can trigger an action.
>I'm trying to implement this in our RT installation.. If someone has
>done this before, please help out.
>
>Thanks,
>Akila
>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University