[rt-users] track number of tickets by a user or email address

[Akila Amarathunga]

Hi Gene,

Thank you for the reply.. yeah I guess crontab is the way to go... guess
i have to run it more frequently to monitor the tickets..
But if we can integrate it into RT.. i guess it'll be a very good
feature..

Thanks,
Akila

On Wed, 2007-07-11 at 08:59 -0700, Gene LeDuc wrote:
> Hi Akila,
> 
> This would probably be pretty easy to do with a cron script (sending a 
> report or triggering an action once a day).  Using RT's API and perl, you 
> could just query for all tickets in a specific queue, then sort the results 
> by creator, then use those results to match your "> 10" criteria.  It would 
> let you know after the fact, though, not when the user actually creates his 
> 11th ticket.
> 
> I think that enabling this in realtime (so that something happens when the 
> 11th ticket is created by a certain user) would be more 
> challenging.  Certainly doable with RT scrips, but not pretty.
> 
> Regards,
> Gene
> 
> 
> At 10:20 PM 7/10/2007, Akila Amarathunga wrote:
> >Hi,
> >
> >Is it possible to track number of email send to a queue by a email
> >address, so that number of tickets by that email exceed certain number
> >like '10' we can trigger an action.
> >I'm trying to implement this in our RT installation.. If someone has
> >done this before, please help out.
> >
> >Thanks,
> >Akila
> >
> >
> >_______________________________________________
> >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> >Community help: http://wiki.bestpractical.com
> >Commercial support: sales at bestpractical.com
> >
> >
> >Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >Buy a copy at http://rtbook.bestpractical.com
> 
> 
-- 
Akila Amarathunga
Linux Systems Engineer; WSO2, Inc.; http://www.wso2.com/
email: akila at wso2.com; cell: +94 71 682 9488; fax: 0112424303

"Oxygenating the Web Service Platform."
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 189 bytes
Desc: This is a digitally signed message part
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070712/26a9d7e8/attachment.sig>