[rt-users] Queue change transactions

[Gene LeDuc]

I'd vote for a global scrip and trigger on the transaction Type and OldValue.

At 07:59 AM 7/11/2007, Stephen Turner wrote:
>At Wednesday 7/11/2007 10:52 AM, Forrest Blount wrote:
>>In transactions, when Field=Queue, the OldValue will capture the Queue 
>>number of the old queue (where the NewValue captures the new Queue number).
>>
>>Is that enough for you to write a scrip that grabs the old Queue value?
>
>Well, the problem is that the queue scrip would have to be attached to the 
>receiving queue(s), not the original queue - this may be a large number of 
>queues. Perhaps a global scrip is the answer.
>
>Thanks,
>Steve
>
>
>>Stephen Turner wrote:
>>>I have a customer (queue administrator) who would like to have a message 
>>>sent to the requestor whenever a ticket is transferred from their queue 
>>>to another queue. However, RT (3.4.2) treats this as a transaction in 
>>>the receiving queue, so to do this I'd have to set up scrips in all the 
>>>potential receiving queues. Does anyone know of a way of capturing a 
>>>queue change transaction in the original queue?
>>>
>>>Thanks,
>>>Steve
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University