[rt-users] CC field addressee does not get message

[Justin Hayes]

I'm having the same issue, and I have a global scip to notify  
requestor and cc with template correspondence.

cc's on the ticket are getting mails, just not ad-hoc cc's on a  
specific reply.

Justin

------------------------------------------------------
Justin Hayes
Support Manager
justin.hayes at orbisuk.com



On 27 Jun 2007, at 14:35, Bjoern Schulz wrote:

> hi kamber,
> do you have activated scrips for sending email to cc's.
>
> Look at Configuration -> Global -> Scrips or
> Configuration -> Queue -> Scrips
>
> regards
>  björn
>
> Dalal, Kamber Z (Kamber) schrieb:
>> The addressee in the cc field of the reply form of the ticket is not
>> sent the email message.  The postfix service is running.  Is there a
>> patch, perl module, or config in RT_SiteConfig.pm that needs to be  
>> set
>> or corrected?
>>  This has been noticed recently,  In the ticket history,  
>> correspondence
>> is added with a line:
>> RT-Send-CC: (cc'd address)
>>  Also only 1 transaction is listed that 'RT_System - Outgoing email
>> recorded'  and no transaction listed for the cc'd addressed email.
>>  Kamber Dalal
>> --------------------------------------------------------------------- 
>> ---
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