[rt-users] CC field addressee does not get message

[Justin Hayes]

figured this out - for ad-hoc cc-ing it's not CC you need to be  
notifying in the scrip it's 'other recipients'.

HTH

Justin
------------------------------------------------------
Justin Hayes
Support Manager
justin.hayes at orbisuk.com



On 12 Jul 2007, at 15:56, Justin Hayes wrote:

> I'm having the same issue, and I have a global scip to notify  
> requestor and cc with template correspondence.
>
> cc's on the ticket are getting mails, just not ad-hoc cc's on a  
> specific reply.
>
> Justin
>
> ------------------------------------------------------
> Justin Hayes
> Support Manager
> justin.hayes at orbisuk.com
>
>
>
> On 27 Jun 2007, at 14:35, Bjoern Schulz wrote:
>
>> hi kamber,
>> do you have activated scrips for sending email to cc's.
>>
>> Look at Configuration -> Global -> Scrips or
>> Configuration -> Queue -> Scrips
>>
>> regards
>>  björn
>>
>> Dalal, Kamber Z (Kamber) schrieb:
>>> The addressee in the cc field of the reply form of the ticket is not
>>> sent the email message.  The postfix service is running.  Is there a
>>> patch, perl module, or config in RT_SiteConfig.pm that needs to  
>>> be set
>>> or corrected?
>>>  This has been noticed recently,  In the ticket history,  
>>> correspondence
>>> is added with a line:
>>> RT-Send-CC: (cc'd address)
>>>  Also only 1 transaction is listed that 'RT_System - Outgoing email
>>> recorded'  and no transaction listed for the cc'd addressed email.
>>>  Kamber Dalal
>>> -------------------------------------------------------------------- 
>>> ----
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