[rt-users] Problem installing RTFM 2.2.0RC5

[Mike Friedman]

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I'm trying to install RTFM 2.2.0RC5 on a 'virtual private server', where 
everything must go inside my home directory and I'm a non-privileged user. 
I've already had RT 3.6.3 installed and running fine, so I just followed 
the install instructions in the RTFM distribution, modifying them to set 
my appropriate environment variables for perl installations and for the 
location of all my RT stuff.

I was able to complete the 'perl Makefile.PL' OK, since I passed it all 
the proper settings for my environment variables.  Also, 'make install' 
went fine:  things got installed in the correct places.  And all my perl 
pre-reqs are properly installed (as shown by 'make checkdeps').

In fact, when I restart my apache and look at RT, I see all the RTFM 
links.  But when I try to create a class, I'm told that the table 
'rt3.FM_Classes' doesn't exist.  This is, of course, because I hadn't yet 
run 'make initdb'.

However, when I run 'make initdb', I get this message:

  Couldn't load RT config file /users/ist-rt/RT/rt/ist-rt/etc/RT_SiteConfig.pm
  as user ist-rt / group ist-rt.  The file is owned by user ist-rt and
  group ist-rt.  This usually means that the user/group your webserver is
  running as cannot read the file.  Be careful not to make the permissions
  on this file too liberal, because it contains database passwords.  You
  may need to put the webserver user in the appropriate group (ist-rt) or
  change permissions be able to run succesfully

But this is not correct!  I *am* running as user 'ist-rt' and group 
'ist-rt'. My RT_SiteConfig.pm file is owned by user ist-rt and group 
ist-rt, with permissions 0640.  And, although I don't see what my web 
server has to do with this, the fact is that the web server also runs as 
user 'ist-rt', group 'ist-rt'.

So why is make initdb giving this complaint?

BTW:  This is my first install of RTFM, so it's not an upgrade.

Thanks.

Mike

_________________________________________________________________________
Mike Friedman                        Information Services & Technology
mikef at ack.Berkeley.EDU               2484 Shattuck Avenue
1-510-642-1410                       University of California at Berkeley
http://socrates.berkeley.edu/~mikef  http://ist.berkeley.edu
_________________________________________________________________________

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