[rt-users] Failure to create ticket

[mailing list]

RT v3.6.3 running on Solaris 10, perl 5.8.4, CGI.pm > 2.89 (example.com =
example domain)

My browser crash, returns the error below, everytime I fill in one of the
following field in the Ticket creation site: Requestor, CC, Admin CC.

Browser Error
-------------
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to
complete your request.

Please contact the server administrator, log at example.com and inform them of the
time the error occurred, and anything you might have done that may have
caused the error.

More information about this error may be available in the server error log.

--------------------------------------------------------------------------------

Apache/2.0.58 (Unix) DAV/2 mod_fastcgi/2.4.2 mod_ssl/2.0.58 OpenSSL/0.9.8b
PHP/5.2.2 Server at rt.example.com Port 443


And the below is in my log.

[Thu Jul 12 15:09:12 2007] [error] [client 192.168.1.101] FastCGI: comm with
server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (120 sec),
referer: https://rt.example.com/Ticket/Create.html?Queue=5
[Thu Jul 12 15:09:12 2007] [error] [client 192.168.1.101] FastCGI: incomplete
headers (0 bytes) received from server "/opt/rt3/bin/mason_handler.fcgi",
referer: https://rt.example.com/Ticket/Create.html?Queue=5
[Thu Jul 12 15:11:48 2007] [error] [client 192.168.1.101] FastCGI: comm with
server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (120 sec)
[Thu Jul 12 15:11:48 2007] [error] [client 192.168.1.101] FastCGI: incomplete
headers (0 bytes) received from server "/opt/rt3/bin/mason_handler.fcgi"


I'm thinking it has to do with FastCGI but not certain where to troubleshoot or
configure to prevent the error.  Thanks for the help.

Regards,

Mike



 
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