[rt-users] On Correspond/Comment Notify Owner?

[Jacob Helwig]

Gary,

Nope.  Nothing special to keep the person who did an action from getting
the notifications.  There should be something like the following in your
RT_Config.pm, or RT_SiteConfig.pm.

# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1

Set($NotifyActor, 0);

This does actions for _any_ ticket.  Not just ones you own. 


-- 
Jacob Helwig
PC Technician
Busch's Help Desk
Desk: x35221
Direct: 734-214-8221

-----Original Message-----
From: Gary Oberbrunner [mailto:garyo at genarts.com] 
Sent: Thursday, July 12, 2007 4:37 PM
To: Jacob Helwig
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] On Correspond/Comment Notify Owner?

Jacob Helwig wrote:
> Gary,
> 
> Since the ticket owner should already be notified of any 
> correspondence taken on the ticket, we added a scrip to handle
comments.

I just tried this, and it doesn't seem to work, at least in my RT.  I
sent an email from the requestor's email address with [rt #12] in the
subject, and it got into ticket 12, but the owner never got an email,
and rt didn't record an email as going out to them.

Maybe that scrip got deleted somewhere.  I'll put it in & see what
happens.

> On Comment Notify Owner as Comment with template Correspondence
> 
> We set that as a global scrip, and it's worked beautifully for us.

I'll try that one too; thanks!  You didn't have to do anything to
prevent getting emails about your own comments on tickets you own?

--
Gary