[rt-users] Show updated tickets

[Dirk Pape]

Hello Ben,

--Am 18. Juli 2007 01:04:34 +1000 schrieb Ben Robson 
<benr at tlcdatasecurity.com.au>:

> I am attempting to work out how to highlight tickets in searches that
> were last updated by someone other than the owner.
>

we do so here by using attached Callback in

/path/to/rt/local/html/Callbacks/MI/Elements/RT__Ticket/ColumnMap/ColumnMap

this enables a column "luid" which can be used instead of "id" in layout 
specification of a search. We than modified the standard search for "Ticket 
I own" (root has to do this) to use luid instead of id as column (see 
screenshot). You can customize colour by implementing the css.

We also use "openid" instead of "id" in search "Unowned Tickets" because we 
hate already opened Tickets which are still unowned.

Regards,
Dirk.

-- 
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
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