[rt-users] Show updated tickets

[Ben Robson]

Dirk,

Thanks for this.

I have had a go at making this work and I am finding that Mason seems to
be reporting errors within the ColumnMap.obj file:

<...snip...>
my ( $COLUMN_MAP );
{
    my %pos;
    for ( my $x = 0; $x < @_; $x += 2 )
    {
        $pos{ $_[$x] } = $x + 1;
    }
#line 2
/opt/rt3/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap/
ColumnMap
     $COLUMN_MAP = exists $pos{'COLUMN_MAP'} ? $_[ $pos{'COLUMN_MAP'} ]
:  undef;
}
$m->debug_hook( $m->current_comp->path ) if (
HTML::Mason::Compiler::IN_PERL_DB() );

#line 4
/opt/rt3/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap/
ColumnMap

if ($COLUMN_MAP) {
  $COLUMN_MAP->{'luid'} = {
<...snip...>


Mason is a world of voodoo I have yet to get a handle on and as such I
have no idea what it's crying about.  What I do know is that I see no
tangible changes within the Search options.  :(

Are you able to point me in a direction to fix this?

Thanks,
BenR



-----Original Message-----
From: Dirk Pape [mailto:pape-rt at inf.fu-berlin.de] 
Sent: Wednesday, 18 July 2007 1:46 AM
To: Ben Robson; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Show updated tickets

Hello Ben,

--Am 18. Juli 2007 01:04:34 +1000 schrieb Ben Robson
<benr at tlcdatasecurity.com.au>:

> I am attempting to work out how to highlight tickets in searches that 
> were last updated by someone other than the owner.
>

we do so here by using attached Callback in

/path/to/rt/local/html/Callbacks/MI/Elements/RT__Ticket/ColumnMap/Column
Map

this enables a column "luid" which can be used instead of "id" in layout
specification of a search. We than modified the standard search for
"Ticket I own" (root has to do this) to use luid instead of id as column
(see screenshot). You can customize colour by implementing the css.

We also use "openid" instead of "id" in search "Unowned Tickets" because
we hate already opened Tickets which are still unowned.

Regards,
Dirk.

--
Dr. Dirk Pape (eAS - Projektleitung Campus Management) Freie
Universitaet Berlin Grunewaldstr. 34a, 12165 Berlin Tel. +49 (0)30 838
75143, Fax. +49 (0)30 838 54654
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