[rt-users] Query Builder Problems

[Drew Barnes]

Somewhere, somehow, all of your users have "OwnTicket" rights.

RTx::RightsMatrix can help you track this down.


Chris Poupart wrote:
> Hi All,
>
> I am in the process of upgrading our installation (and migrating to a
> new server) from 3.2.2 to 3.6.1.
>
> So far, I haven't had any problems, except for some performance issues
> with the Query Builder.
>
> Specifically, the behaviour for populating the drop down list for the
> "Owner" field in 3.2.2 is simply to list all the currently authorized
> users.  This limits you in that you can't search by people who have
> been deactivated, etc.
>
> In 3.6 (and i think even in 3.4) this behaviour was changed and the
> drop down is populated with ALL users, including deactivated users. 
> This is a huge performance hit for us as it loads a few thousand
> names.  Instead of the Build.html page loading in under a second, it
> takes roughly 20 seconds.  As well, with that many names in the
> dropdown, it is almost completely useless to use.
>
> I am unfortunately not much of a Perl hacker, and so I am not sure
> where to make the changes to fix this.  Ideally, I would love to
> replace the drop-down with a text field for free-form entry, but
> barring that, I would settle with returning the behaviour to the way
> that it is in 3.2.
>
> Any hints would be much appreciated.
>
> Thanks!
>
> Chris Poupart
> Network System Administrator
> Development, Alumni and University Relations
> McGill University
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati