[rt-users] Query Builder Problems

[Chris Poupart]

Thanks Drew,

I have RTx:RightsMatrix installed, and I am looking through.  So far 
there is nothing obvious, unless I am missing something.

I don't have an over-abundance of queues, so I may just go through them 
and double-check the permissions for groups that would apply to everyone 
(really only the default global groups).

-- chris

Drew Barnes wrote:
> Somewhere, somehow, all of your users have "OwnTicket" rights.
>
> RTx::RightsMatrix can help you track this down.
>
>
> Chris Poupart wrote:
>   
>> Hi All,
>>
>> I am in the process of upgrading our installation (and migrating to a
>> new server) from 3.2.2 to 3.6.1.
>>
>> So far, I haven't had any problems, except for some performance issues
>> with the Query Builder.
>>
>> Specifically, the behaviour for populating the drop down list for the
>> "Owner" field in 3.2.2 is simply to list all the currently authorized
>> users.  This limits you in that you can't search by people who have
>> been deactivated, etc.
>>
>> In 3.6 (and i think even in 3.4) this behaviour was changed and the
>> drop down is populated with ALL users, including deactivated users. 
>> This is a huge performance hit for us as it loads a few thousand
>> names.  Instead of the Build.html page loading in under a second, it
>> takes roughly 20 seconds.  As well, with that many names in the
>> dropdown, it is almost completely useless to use.
>>
>> I am unfortunately not much of a Perl hacker, and so I am not sure
>> where to make the changes to fix this.  Ideally, I would love to
>> replace the drop-down with a text field for free-form entry, but
>> barring that, I would settle with returning the behaviour to the way
>> that it is in 3.2.
>>
>> Any hints would be much appreciated.
>>
>> Thanks!
>>
>> Chris Poupart
>> Network System Administrator
>> Development, Alumni and University Relations
>> McGill University
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>     
>
>