[rt-users] I miss the "in-reply-to" header in status change notifications

[Markus Wigge]

Hi again,

> Subject: [lbl.gov #54325] New Ticket Created!
> From: "TSG Request Tracker Support / Technical Services via RT"
> <tsg-rt at iss-mail.lbl.gov>
> Reply-To: tsg-rt at iss-mail.lbl.gov
> In-Reply-To:
> References: <RT-Ticket-54325 at lbl.gov>
> Message-ID: <rt-3.6.4-12722-1184615304-1789.54325-36-0 at lbl.gov>
Well, thats quite the same for me. When I open a ticket using the web UI
I get email like:
-------------------------------------------------------------
Subject: [MarcanT #22324] (support) test via web [new]
In-Reply-To:
RT-Ticket: MarcanT #22324
References: <RT-Ticket-22324 at marcant.net>
Message-ID: <rt-3.6.4-9626-1184663483-1654.22324-20-0 at marcant.net>
-------------------------------------------------------------
And as far as I understood it this is the correct behavior.

When I open a ticket by email on the other hand I get a "In-Reply-To"
entry as here:
-------------------------------------------------------------
Subject: [MarcanT #22327] test2 via mail
In-Reply-To: <469C90DB.4020403 at marcant.net>
RT-Ticket: MarcanT #22327
References: <RT-Ticket-22327 at marcant.net> <469C90DB.4020403 at marcant.net>
Message-ID: <rt-3.6.4-22534-1184665822-587.22327-15-0 at marcant.net>
-------------------------------------------------------------
So this references the opening email correctly.

Now I add a comment to this ticket by mail or by web UI, that does'nt
matter:
-------------------------------------------------------------
Subject: Re: [MarcanT #22327] (support) test2 via mail [new]
In-Reply-To: <469C953C.6060507 at marcant.net>
RT-Ticket: MarcanT #22327
References: <RT-Ticket-22327 at marcant.net> <469C90DB.4020403 at marcant.net>
<rt-3.6.4-22534-1184665823-1034.22327-20-0 at marcant.net>
+<469C953C.6060507 at marcant.net>
Message-ID: <rt-3.6.4-25160-1184666941-1863.22327-4-0 at marcant.net>
-------------------------------------------------------------
This comment references the ticket mail already sent to me, so my mail
client is able to display this as a thread.

But the worse things are status chages like "new to open" or "open to
resolved":
-------------------------------------------------------------
Subject: [MarcanT #22327] Status Changed to: resolved
RT-Ticket: MarcanT #22327
Message-ID: <rt-3.6.4-25159-1184666859-384.22327-36-0 at marcant.net>
-------------------------------------------------------------
nothing here, neither "In-Reply-To:" nor "References:". Thus my client
displays these mails as separate mails not belonging to the ticket...

And this behavior definitivly changed from 3.4.1 to 3.6.{3,4}.

So now we are actually thinking about a downgrade to get back a working
threaded view.

bye,
  Markus