[rt-users] I miss the "in-reply-to" header in status change notifications

[Kenneth Crocker]

Jesse,


	I found this as well with the "autoreply" template. Our other templates 
are customized so they may not count. What I got was:

Subject: [lbl.gov #54325] New Ticket Created!
From: "TSG Request Tracker Support / Technical Services via RT" 
<tsg-rt at iss-mail.lbl.gov>
Reply-To: tsg-rt at iss-mail.lbl.gov
In-Reply-To:
References: <RT-Ticket-54325 at lbl.gov>
Message-ID: <rt-3.6.4-12722-1184615304-1789.54325-36-0 at lbl.gov>


	The E_mail was received and recorded so I don't really see the problem 
since the E_mail was not in reply to any form of correspondence but 
generated due to a scrip. This may not be what you're looking for. 
However, I got the same thing in sending a reply from the ticket as well:

Subject: [lbl.gov #54325] testing test script5
From: "Kenn Crocker via RT" <tsg-rt at iss-mail.lbl.gov>
Reply-To: tsg-rt at iss-mail.lbl.gov
In-Reply-To:
References: <RT-Ticket-54325 at lbl.gov>
Message-ID: <rt-3.6.4-12825-1184697538-1922.54325-50277-0 at lbl.gov>

	Hope this helps.


Kenn
LBNL

Jesse Vincent wrote:
> Can anyone else replicate this? I haven't seen it. (But it most 
> certainly would be a regression if it were reproducible)
> 
> 
> On Jul 17, 2007, at 10:21 AM, Markus Wigge wrote:
> 
>> Hi everyone,
>>
>> we recently upgraded our 3.4.1 RT to 3.6.4 and noticed an anoying change
>> in the behavior of sending status change notifications.
>>
>> Formerly the sent mail had an "in-reply-to" and/or "references" header,
>> so mutt was able to display a complete ticket as thread.
>>
>> But since 3.6.4 these header fields are missing, so the thread view is
>> quite uncomplete now.
>>
>> Has anybody an idea how to fix this?
>>
>> thanks,
>>   Markus Wigge
>>
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