[rt-users] Show updated tickets

[Ben Robson]

Dirk,

Thanks for your efforts.

Yes, Mason cache is getting cleared with each apache restart and we are
using RT 3.6.3.

The Mason object cache is showing that the Callback is getting seen, but
for some reason it is not showing up in the "Display Columns" section.

Never mind, I'll keep pluggin away with plan A.  :)

BenR

-----Original Message-----
From: Dirk Pape [mailto:pape-rt at inf.fu-berlin.de] 
Sent: Wednesday, 18 July 2007 9:26 PM
To: Ben Robson; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Show updated tickets

Hello Ben,

--Am 18. Juli 2007 16:37:39 +1000 schrieb Ben Robson 
<benr at tlcdatasecurity.com.au>:

> Mason is a world of voodoo I have yet to get a handle on and as such I
> have no idea what it's crying about.  What I do know is that I see no
> tangible changes within the Search options.  :(
>
> Are you able to point me in a direction to fix this?

sorry, I fear I have not too much time to help you. Just two quick
thoughts:

Did you clear mason cache after restarting apache?
rm -rf /path/to/rt/var/mason_data/obj

I use our ColumnMap callback since version 3.6. Maybe you are running an

older version? Then I dont know if it should work.

Dirk

-- 
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
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