[rt-users] Show updated tickets

[Ben Robson]

Just as an aside... in a blinding fit of logic I actually came up with a
simple search that could be saved and put on the RT at a Glance page
without the need to alter the backend at all.  It's not as neat and tidy
as using a highlight colour, but I believe it does achieve the same
outcome (that being to let the ticket owner know when someone else has
updated the ticket).

In the Edit Query->Advanced section the query comes out as:
LastUpdatedBy != '__CurrentUser__' AND Owner = '__CurrentUser__' AND
Status != 'resolved' AND Status != 'rejected'

Hence, the query shows all tickets owned by the CurrentUser, that were
last updated by someone who is not the CurrentUser.  Bingo!  Whilst the
__Blah__ notation doesn't work in the normal search results display, it
does work in the RT at a Glance section.

Thanks again.
BenR

-----Original Message-----
From: Dirk Pape [mailto:pape-rt at inf.fu-berlin.de] 
Sent: Thursday, 19 July 2007 1:33 AM
To: Ben Robson
Subject: RE: [rt-users] Show updated tickets

Hello,

--Am 18. Juli 2007 23:19:46 +1000 schrieb Ben Robson 
<benr at tlcdatasecurity.com.au>:

> OK, thanks.  Got LUID showing up.  Something worth noting is that if
the
> individual user has saved their own selection of "Display Columns"
> settings then their personalisation overrides the customisation via
the
> callback.  So one has to clear such personalisation from the db to
make
> the update visible.

yes thats true. It's still a hack and since we introduced it with the 
upgrade to 3.6 we did not have this problem.

Dirk.

-- 
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
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