[rt-users] Autoreply scrip doesnt execute

[Tom Storey]

This afternoon I installed RT 3.6.4, Ive setup a queue, I can email into it, I can get a response to say a ticket has been created, but I cannot seem to get it to reply with my own custom message.

Unless Im missing something so bleedingly obvious, this is what Ive done:

1. Click on Configuration, Queues, select my queue, click Templates, and create a template
2. click on Scrips, then New scrip, and add a scrip using the following parameters:

Description: Requestor creates ticket
Condition: On Create
Action: Autoreply To Requestors
Template: the template I created above
Stage: TransactionCreate

3. send a new test email to my queue

However, I still receive an auto reply message as per the global default template.

Ive tried logging out of RT then back in, disabling the global default (afterwhich I dont receive any auto response at all, so clearly it is relying on the global default scrip), and even restarting Apache but still it doesnt send *my* message.

Ive got Apache 1.3.33 running on FreeBSD 5.3, its a little bit old I know, but this is my play/dev box :-)

Have I missed something, or is it not working as it should?

Thanks!
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