[rt-users] Use attachment as original message?

[Toby Darling]

Hi Gary

> would be nice.  Sometimes users email our support staff directly, rather than
> using 'support at mydomain.com'.  The support person then typically forwards that
> email to support at mydomain.com to get it into trac (especially if they're
> traveling or it's a weekend and they don't have easy access to the web
> interface).

If your staff are using Thunderbird, I can recommend the MailRedirect 
extension - http://mailredirect.mozdev.org/ - it's like forwarding, 
except the mail appears to have originated from the customer. (some 
other MUAs have this functionality built in - mutt springs to mind).

Cheers
Toby

LEGAL NOTICE
Unless expressly stated otherwise, information contained in this
message is confidential. If this message is not intended for you,
please inform postmaster at ccdc.cam.ac.uk and delete the message.
The Cambridge Crystallographic Data Centre is a company Limited
by Guarantee and a Registered Charity.
Registered in England No. 2155347 Registered Charity No. 800579
Registered office 12 Union Road, Cambridge CB2 1EZ.