[rt-users] LDAP modification

[mailing list]

I believed I narrowed my problem down to an LDAP issue rather than FastCGI
and/or Apache.

>From http://wiki.bestpractical.com/view/LDAP, I was able to configured RT 3.6.3
to use LDAP and successfully log into RT via LDAP authentication.  However,
only the username/uid is populated in the "Preferences" for the user's
identity.  The field "Email" and "Real Name" is blank.  Hence, when opening a
ticket with the field Requestors, CC, and Admin CC causing the user's web
browser to hanged as RT was looking up the fields?  Additionally, causing
FastCGI timeout which generated the error message (which derailed me, to
investigate in a different direction).

The below is what I have in my RT_SiteConfig.pm for LDAP, and it corresponds to
the field in my LDAP.  My question is, why is RT not populating the fields
Mail, Real Name in the Preferences but only uid from LDAP?  In addition, where
do I starts tinkering to get those fields appear in RT? (or what parameters to
search for at Google/Wiki/etc.)  Thank you.

Set($LdapAttrMap, {'Name' => 'uid',
                   'EmailAddress' => 'mail',
                   'Organization' => 'o',
                   'RealName' => 'cn',
                   'ExternalContactInfoId' => 'dn',
                   'ExternalAuthId' => 'uid',
                   'Gecos' => 'uid',
                   'WorkPhone' => 'workphone',
                   'Address1' => 'PostalAddress'}

Regards,

Mike



      ____________________________________________________________________________________
Shape Yahoo! in your own image.  Join our Network Research Panel today!   http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7